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FAQs

What is your return and exchange policy?

Returns and exchanges are not accepted and all sales are final.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Domestic orders are shipped via Media Mail and international orders under 4 lbs ship via 1st Class International (this is the most cost effective method, but it does not offer tracking).

What if my records have arrived warped?

Shipping records is a tricky business.  We cannot guarantee that the records we send will not be affected by heat/humidity/the mail carrier/etc. once they have been shipped.  If a record has arrived warped, we will provide a replacement at a discounted price, but cannot provide a free replacement as all of our records are packaged securely, and are flat and free of defects before leaving our control.

Do you accept orders placed outside of the US?

Yes.  Shipping costs are calculated based on destination country, and are based on USPS 1st Class International rates.  This method is limited to packages that weigh LESS than 4 pounds.  If your total order exceeds this weight, we will need to ship via Priority International which is more costly, but faster than 1st Class, and comes with tracking info.

Where does this store ship from?

Clermont, Florida, USA